3-Day Refund Policy

At HIX.AI, we prioritize customer satisfaction above all else. That's why we offer a customer-friendly 3-day refund policy on all our Contracts.

To ensure a smooth and hassle-free refund process, we kindly ask you to take note of the following eligibility criteria:

• The refund request must be made within three (3) days of the initial purchase.
• Your credit usage must not exceed 300 credits. If your usage is within this limit during the 3-day period, you are eligible for a refund, minus the cost of the credits used and any applicable taxes and processing fees. Upon completion of the refund, any remaining credits associated with this subscription will be deducted or forfeited accordingly.
• Additional credit packages are non-refundable.

Please be aware of the following additional details:

• Refunds are not automatically processed. If you wish to opt out of our services and request a refund, please reach out to us within three days of account termination.
• By default, account cancellations are scheduled to take effect at the end of your billing cycle.
• We regret that we cannot offer refunds for any usage that falls outside of our 3-day refund policy. It is essential to communicate your refund request within this timeframe.
• Please note that refunds are not available if you have utilized your account within the same calendar month as your refund request unless it falls within the 3-day money-back guarantee period. To avoid any future subscription charges, we strongly recommend canceling your account promptly.
• Please note that refunds only apply to your current subscription. We do not provide refunds for previous months' charges or any additional costs incurred on your account.

How to Request a Refund from HIX.AI?

To initiate a refund for your subscription with HIX.AI, you must follow the steps below:

Step 1: Cancel Your Subscription:

• Login to your account
• Go to Dashboard and click on your user icon in the upper right corner
• Select Billing from the dropdown menu
• Find the "Need to cancel your subscription?" section
• Click "Cancel Subscription" and submit your refund request

Step 2: Contact Our Support:

• Send an email to [email protected]
• Explain that you would like to cancel your subscription and request a refund
• Wait for the refund

Our support team aims to respond to all refund requests within 2 business days at most. We'll do our best to address your situation promptly and fairly. Your patience during the process is greatly appreciated.